ITSM

It is not sufficient to simply select the best technological solution to satisfy business needs – there also must be clearly defined organizational models, methodologies and processes, along with staff motivation, in order to ensure overall IT efficiency.

ITSM represents all the steps which must be taken in order to ensure that the IT system will deliver the right service level for users. It offers a reference framework which allows:

• Management and improvement of the level of IT services offered to users,
• Cost control,
• Development of the IT services to satisfy the current and future needs of the business.

LANexpert’s services cover all aspects of IT Service Management, including ITIL process definitions, training and implementation in the following domains:

• ServiceDesk/Helpdesk
• Service Level Agreement management
• Financial Management
• Service Management
• Incident Management
• Release Management
• Assets Management

Please do not hesitate to contact our « ITSM Business Development Manager ».