MORE INFORMATION?
If you would like to know more about our services, please contact us. We will be happy to answer any questions, send you our company brochures, or arrange for one of our staff to meet with you to discuss your needs.
Compass brings a peace of mind by assuring a full online access to the support center
and the support Team 24/7 .
Please click here to acces the Compass portal
Support
The LANexpert Support & Operation Center [LSOC] consists of a complete team of qualified and certified engineers who work fulltime and are locally available 24/7. LANexpert offers a single, cross-domain point of contact for the global or partial support and maintenance of your IT environment, in close cooperation with its partners.
The LSOC can be contacted via a protected web portal, email or telephone with a guaranteed one hour response. It is not always possible or straight-forward to talk directly to a product manufacturer. The LANexpert Support & Operation Center can supply 2nd and 3rd level support, with direct escalation to its partners where needed.
Please do not hesitate to contact our « Director Support & Operation».
|
Service LSC |
Silver |
Gold |
Platinum |
|
Number of incidents |
5 |
20 |
50 |
|
Hours of on-site assistance |
5 |
20 |
50 |
|
Hours of technical support (RCT) |
5 |
20 |
50 |
|
Number of RCT visits |
3 |
8 |
12 |
|
Named contacts |
2 |
3 |
4 |
|
Assistance during office hours 8.00 – 18.00 |
√ |
√ |
|
|
Assistance 24 / 7 |
|
|
√ |