Menu
Training List
Training Catalog
Training On Demand

Download our english training brochure :

 

          


Providing Help Desk Support for Citrix XenApp in collaboration with BCD Sintrag

Reference CXA-100-1I
Category Systems
Duration 2  Days
Language Lesson : French   Literature : English
Price (CHF) 2,050.00 CXA-100-1I

Description

This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator. Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.

Audience

This course is intended for XenApp help desk professionals.

Requirements

It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.

Objectives

  1. Describe the Citrix troubleshooting methodology
  2. Identify the features, components, services and communications of Citrix XenApp 5.0
  3. Describe the different management consoles
  4. Describe Citrix administrator account privileges
  5. Describe the components of the various published resource types, including streaming
  6. Understand the core architecture and communications used by the Citrix XenApp Plugin for Hosted Apps
  7. Understand the XenApp logon process and possible delays
  8. Recognize how Active Directory policies can affect a XenApp implementation
  9. Recognize how XenApp policies are processed
  10. Identify policy rules and filters
  11. View policy configurations
  12. Use the policy search engine
  13. Understand how ICA session printing is routed
  14. Identify services and settings that affect printing
  15. Understand the Web Interface and Secure Gateway communication processes
  16. Manage sessions
  17. Shadow users
  18. Troubleshoot application issues, including seamless applications
  19. Troubleshoot sessions and session connectivity issues
  20. Troubleshoot streamed applications and sessions, including offline access to streamed applications
  21. Troubleshoot policy issues
  22. Troubleshoot client to Web Interface communication issues
  23. Troubleshoot client to Web Interface communication issues
  24. Troubleshoot Web Interface authentication issues
  25. Troubleshoot Web Interface enumeration issues
  26. Troubleshoot Secure Gateway

Program

The complete program is available here