Deploying, Configuring, and Administering Microsoft Lync Server 2010

Description

This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice. This course helps the student prepare for Exam70-664.

Audience

This course is intended for IT professionals and telecommunications professionals who want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010 environment. These professionals should have at least 3 years experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2.

Prérequis

In addition to their professional experience, students who attend this training should have an understanding of the following telecommunications concepts: The difference between TDM and VoIP, Gateways and PBX, Session Initiation Protocol (SIP), Codecs, Dialing plans. Students should also understand the following general concepts: Networking fundamentals, including TCP/IP/UDP, DNS, Active Directory principles and management, Windows Server 2008 fundamentals, Public Key Infrastructure (PKI), Exchange Messaging concepts, PowerShell basics SQL Server concepts and operation.

Objectifs

1. Describe how the features and architecture of Microsoft Lync Server 2010 enable real time communication and collaboration
2. Deploy Lync Server 2010
3. Configure users and rights using Role Based Access Control (RBAC)
4. Deploy and manage Lync 2010 clients
5. Configure and manage external user access using the Edge server role
6. Deploy basic Enterprise Voice functionality
7. Extend Enterprise Voice functionality to include Trunk options, call park orbit, and the unassigned number feature
8. Integrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010
9. Configure the Response Group Service, including agent groups, queues, and workflows
10. Configure and manage conferencing
11. Configure and use archiving and monitoring
12. Perform back up and restore of Lync Server 2010 critical data
13. Improve bandwidth management using Call Admission Control (CAC)
14. Configure and deploy Enhanced 9-1-1
15. Configure a Survivable Branch Server for a branch office

Programme

Module 1: Features and Architecture of Microsoft Lync Server 2010

- Features of Lync Server 2010

- Architecture and Server Roles

- New Management Tools

Module 2: Deploying Microsoft Lync Server 2010

- Preparing for Deployment

- Reviewing the Design Process

- Deploying Lync Server 2010

* Lab : Preparing the Environment and Deploying a Lync Server 2010 Pool

- Exercise 1: Preparing for Lync Server 2010

- Exercise 2: Configuring a Lync Server 2010 Topology

- Exercise 3: Publishing the Topology

- Exercise 4: Configuring Domain Name Server (DNS)

- Exercise 5: Deploying the Front End Server Role

Module 3: Configuring Users and Rights in Microsoft Lync Server 2010

- Managing Lync Server 2010

- Role-Based Access Control

* Lab : Configuring Users and Rights

- Exercise 1:Using the Lync Server Control Panel

- Exercise 2: Using the Lync Server Management Shell

- Exercise 3: Configuring Role-Based Access Control

Module 4: Client and Device Deployment and Management

- Preparing for Client Deployment

- Deploying and Managing Lync 2010 Clients

- Preparing for Device Deployment

- Deploy and manage IP phones

* Lab : Client and Device Management

- Exercise 1: Creating and Assigning Client Policies

- Exercise 2: Creating and Assigning Device Policies

- Exercise 3: Configuring Device Update

Module 5: External User Access

- Edge Server Role

- Topologies for External User Access

- Preparing for External User Access

- Edge Server Deployment Process

* Lab : Deploying External User Access

- Exercise 1: Configuring the Topology for External Access

- Exercise 2: Deploying Edge Server and Configuring Remote Access

- Exercise 3: Testing and Verifying External User Access

Module 6: Configuring Basic Enterprise Voice Functionality

- Features of Lync Server 2010 Enterprise Voice

- Preparing for Enterprise Voice

- Deploying Enterprise Voice

* Lab : Configuring Basic Enterprise Voice Functionality

- Exercise 1: Configuring the Topology for Enterprise Voice

- Exercise 2: Configuring Lync Server 2010 Enterprise Voice

Module 7: Extending Enterprise Voice Functionality

- Configuring Enterprise Voice

- Introducing Call Park

- Introducing the Announcement Service

* Lab : Implementing Enterprise Voice

- Exercise 1: Configuring Voice Policies and PSTN Usages

- Exercise 2: Configuring Routes and Site Trunks

- Exercise 3: Configuring Call Park

- Exercise 4: Configuring the Unassigned Number Feature

- Exercise 5: Configure Users for Enterprise Voice

- Exercise 6: Testing and Verifying Enterprise Voice Functionality

Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration

- Overview of Exchange Server 2010 SP1 Unified Messaging

- Prerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010

- Integrating Exchange Server 2010 SP1 UM with Lync Server 2010

* Lab : Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

- Exercise 1: Configuring Exchange Server 2010 SP1 UM to Work with Lync Server 2010 Enterprise Voice

- Exercise 2: Configuring Lync Server 2010 to Work with Exchange Server 2010 SP1 UM

- Exercise 3: Testing and Verifying Integration

Module 9: Implementing Response Groups

- Overview of the Response Group Service and its Application

- Response Group Service Components

- Response Group Service Management Tools

* Lab : Configuring the Microsoft Lync Server 2010 Response Group Service

- Exercise 1: Configuring Agents Groups and Queues

- Exercise 2: Configuring Workflows

- Exercise 3: Verifying the Response Group Service Behavior

Module 10: Conferencing in Microsoft Lync Server 2010

- Introduction to Conferencing in Lync Server 2010

- Dial-In Conferencing in Lync Server 2010

- Managing and Administering Conferencing Policies

* Lab : Conferencing Configuration and Deployment

- Exercise 1: Configuring Dial-In Conferencing

- Exercise 2: Configuring Conferencing Policies

- Exercise 3: Experiencing Lync Server 2010 Conferencing

Module 11: Monitoring and Archiving

- Describing the Archiving Service

- Describing the Monitoring Service

- Configuring Archiving and Monitoring

* Lab : Configuring and Using Archiving and Monitoring in Lync Server 2010

- Exercise 1: Configuring the Archiving Server Role

- Exercise 2: Configuring the Monitoring Server Role and the Lync Server Monitoring Reports

- Exercise 3: Exploring the Lync Server Monitoring Reports

Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010

- High Availability Options

- Tools for Backing Up and Restoring Lync Server 2010

- Critical Lync Server Data to Export and Import

- Critical Lync Server 2010 Data to Export and Import

* Lab : Preparing for and Recovering from a Disaster

- Exercise 1: Using System and Application Tools to Backup Lync Server 2010

- Exercise 2: Using Lync Server 2010 Tools to Backup Lync Server 2010

- Exercise 3: Restoring Lync Server 2010 Configuration Settings

Module 13: Call Admission Control

- Overview of Call Admission Control

- Implementing Call Admission Control

* Lab : Implementing Call Admission Control

- Exercise 1: Configuring CAC Components

- Exercise 2: Verifying Bandwidth Policy Application

Module 14: Deploying and Configuring Enhanced 9-1-1

- Overview of E9-1-1

- Deploying and Configuring E9-1-1

* Lab : Configuring the Lync Server 2010 Location Information Service for E9-1-1 Calling

- Exercise 1: Creating Emergency Routes and PSTN Usages

- Exercise 2: Defining LIS Locations

- Exercise 3: Experiencing LIS Features

Module 15: Voice Resiliency Features of Lync Server 2010

- Voice Resiliency in Lync Server 2010

- Features Available During Various Outage Scenarios

* Lab : Implementing Voice Resiliency in Lync Server 2010

- Exercise 1: Configuring Central Site Resiliency

- Exercise 2: Testing and Verifying Branch Office Voice Resiliency with a WAN Outage

- Exercise 3: Testing and Verifying Branch Office Voice Resiliency with a Pool Outage

- Exercise 4: Testing and Verifying Branch Office Voice Resiliency with SBS Outage